Bayly Asia / Pacific Customer Survey

As part of our effort to continuously improve, it is important for us to receive customer feedback on our products and service. Please take a few minutes to complete the following survey. There is a "Short Form" survey alternative at the end of this section, but please complete the Regular Survey if possible.

If you prefer, please contact me directly at 905-686-1011 ext. 618 or email gjohnson@bayly.com.

Thank you in advance for your valued input.

Sincerely,

Gary Johnson
Vice President
Bayly Communications Inc.

Regular Survey

For each of the following attributes, please rate your opinion of Bayly's performance.

Order Handling	Poor	Fair	Good	Excellent
1. Accuracy of quote
2. Ease of ordering
3. Ease of communication
4. Communication was timely

Shipping and Delivery	Poor	Fair	Good	Excellent
1. Shipment arrived when promised
2. Shipment was complete
3. Shipping documentation was as requested
4. Shipment arrived in good condition
5. Ease of returning equipment

Product	Poor	Fair	Good	Excellent
1. Ease of installation
2. Performance to specification
3. Reliability
4. Product Quality
5. Documentation (manuals, installation instructions, etc.)
6. Satisfaction with product

Customer Service	Poor	Fair	Good	Excellent
1. Courtesy
2. Easy to contact
3. Knowledge of your company's business including application
4. Responsive to inquiries
5. Responsive to emergency situations
6. Resolution of your service problems or needs
7. Ability to resolve problems
8. Knowledge of Bayly's products
9. Overall satisfaction dealing with Bayly

Website	Poor	Fair	Good	Excellent
1. Ease of use
2. Quality of content
3. Sufficient Information
4. Overall appearance

Priorities

Please rank the following from 1 to 6 in terms of importance to you in your buying decision. 1 is most important, 6 is least important.

Price
Service
Reliability
Product Features
Delivery
Ease of use

Comments

Name:
Company:

Short Form Survey

How do we measure up?

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